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FAQ

Payment

How can I pay?

Payment can be made by one of the payment methods as indicated during the ordering process. After placing an order, you will immediately receive an e-mail confirmation stating the total costs, including shipping costs. Payment is always made in full in advance. Payment is possible by:

My online payment fails. What should I do now?

If your payment failed or is unsuccessful, please contact us. By phone in the Netherlands at 079 31 90 967, in Belgium at 013 53 26 85, or by e-mail at info@hitec.shoes

How can we help?

FAQs

Find the right answer here, and if you can’t find what you are looking for please visit our Contact Us page to speak with our dedicated customer service team who can assist you.

Product information

What kind of brand is Hi-Tec?

Hi-Tec is a global brand known for producing high-quality sportswear, outdoor clothing and footwear. The company, originally founded in 1974 in the UK, began with a focus on lightweight hiking boots and has since expanded to include a wide range of products for outdoor and lifestyle enthusiasts.

What are Hi-Tec shoes suitable for?

Hi-Tec shoes are the ideal partner for any adventure, from a tough hike in the mountains to a camping trip in the woods. Whether you are a beginner or an experienced adventurer, Hi-Tec offers the perfect shoes to support you in all conditions.

How do I determine the right size for Hi-Tec shoes?

Use the size chart on our website to determine the right size. For hiking boots, we recommend choosing half a size bigger to allow room for thicker socks.

Heel spur: How Hi-Tec shoes can help relieve pain?

Many Hi-Tec shoes are equipped with EVA soles, which are specially designed to handle intense load and pressure. These soles offer strong cushioning, which reduces impact with each step and can relieve heel pain.

Sommige Hi-Tec modellen zijn uitgerust met Thermo-Dri, een technologie die door Hi-Tec zelf is ontwikkeld. Deze technologie combineert Thinsulate-isolatie van 3M met een waterdicht membraan, waardoor je voeten zowel warm als droog blijven. Dit is vooral handig in koudere of natte omstandigheden, terwijl de demping en ondersteuning de pijn in de hiel verminderen.

By wearing Hi-Tec shoes specially designed for comfort, cushioning and support, people with heel spur can relieve their symptoms and carry out their daily activities with less pain. Choosing the right model with EVA soles and possibly Thermo-Dri technology can provide additional benefits in this regard.

Are Hi-Tec products waterproof?

Many Hi-Tec shoes and clothing feature waterproof technologies, such as Dri-Tec or other membrane systems. Check the product’s specifications to see if it is waterproof or water-repellent.

Does Hi-Tec also have a children's collection?

Yes, our children’s shoes are not only light and comfortable, but also provide the protection needed for active children. The sturdy soles provide stability, while the playful designs enhance the fun in every step. Hi-Tec shoes are the perfect choice for parents looking for safe, durable and quality shoes that support children’s foot growth.

Are Hi-Tec hiking boots suitable for everyday use?

Yes, many Hi-Tec hiking boots offer an excellent balance of comfort and support, making them perfect for everyday use. Thanks to their robust construction, they offer the durability you need, and while they may be slightly heavier than casual shoes, this actually provides extra stability and long-lasting wearing comfort.

Do you have Hi-Tec products for vegan users?

Yes, we offer a selection of vegan shoes and clothing made without animal materials. Check out our ‘Vegan-friendly’ category for more information.

Shipping & delivery

Shipping costs

Orders from €100.00 will be shipped free of charge.
Should you not reach €100, we charge the amounts below for each country.

Country	Transport cost	Extra cost remote area
BE	€5.95
NL	€5.95	€7.50 (Waddeneilanden)
LU	€8.95
DE	€8.95
AT	€10.95
FR	€9.95	+€20
IT	€14.95	+€20

Through which courier service do we deliver?

Orders are delivered by DHL.

You can track the shipment via the track&trace code – you will receive this by e-mail as soon as the order has left our warehouse.

Within what time frame will my order be shipped?

If you order before 1pm on a working day, you will usually receive your parcel via our carrier within 2 working days. No orders are processed on weekends and public holidays.

Did you not receive your parcel? Check the status of the shipment via the track&trace code of the parcel, or contact us. We will be happy to help you!

For a shipment outside Belgium and the Netherlands, it will take two to five working days to deliver the package.

What if my parcel is delivered while I am not at home?

DHL will deliver your parcel. If you are not at home at the time of delivery, the driver will take the parcel back and leave a note in your letterbox. Your parcel can be collected from a DHL service point; you will find more instructions on the note.
Check out your options on the DHL website: https://www.dhlecommerce.be/en/consumer/missed-delivery

Customer service

Discounts & sales

Items with a discount may always be returned.
Items are always subject to the price and promotion stated for them at the time of ordering. You have had the opportunity to order items that may no longer be available on our website. It is often a matter of being at the right time and place. You are not entitled to a refund of the price difference, if shortly afterwards an already purchased product turns out to be discounted. Discounts cannot be accumulated and do not apply to already discounted items.

Are items in my wishlist or shopping cart reserved?

No, it is not possible to reserve items for a specific time. Products on the website remain available to everyone, even if you have placed them in your shopping cart or on your wish list. As a result, it may happen that an item disappears from your shopping cart or wish list while you are shopping because someone else just bought it at that moment.

Complaints & warranty

Complaint about an item or about your order?
There is a different procedure for registering a complaint than for returns. We ask you to notify us of the complaint as soon as possible. You can do this by telephone or via our e-mail address: info@hitec.shoes.
In consultation with you, we will solve the problem as soon as possible. Our aim is to do this within 1 working week with a maximum of 14 days. If you notify us of your complaint by e-mail, please state the order number and your telephone number so that we can contact you. If it concerns damaged items, please provide us with some photos on which the damage can be clearly seen.

Warranty
Have you purchased an item but it broke down in no time? Contact us as soon as possible! We would like to receive some photos on our e-mail address on which the fault or broken part can be clearly seen.

I did not receive an order confirmation

After placing an order, you will receive an order confirmation by e-mail. This may be blocked by your e-mail programme’s spam filter. We recommend that you check the spam filter settings and adjust them if necessary. Be sure to check your junk mail folder and add us to your contact list.

Can I change or cancel my order?

Did you order the wrong item, do you still want a different product, wish to cancel your order or provide a different address? Please contact us as soon as possible. Have your order number ready, we need it to help you.

Exchanges & returns

Returns from Belgium

You have 30 days to try on, review and return the items to us. Not satisfied with your ordered items or they don’t fit? From Belgium, you can return to us in the following way:

The return package must contain the following items:

The items you wish to return (unworn and in original condition & packaging)
The return form, fully completed (see overleaf for requested details)
A copy of the shipping note
The return address must be clearly visible on the outside of the box, you can use the return label provided for this purpose.

In Belgium your parcel must be delivered to a DHL Service Point. We ask a contribution of € 5.95 to the return costs. This € 5.95 will be deducted from the refund of the returned goods.
Please note: We cannot be held responsible for packages that are damaged or lost in transit.

Returns from other European countries

You have 30 days to try on and review items. Not satisfied with your ordered items or they don’t fit? You can return to us in the following way:
The return package must contain the following items:

The items you wish to return (unworn and in original condition & packaging)
The return form, fully completed (see overleaf for requested details)
A copy of the shipping note
Stick the return label provided on the shipping box or bag; min package size should be 14 cm by 9 cm. Never stick the return label on the packaging of the ordered items.

You must hand in your parcel at one of the DHL Pickup parcel shops (https://www.dhlecommerce.nl/en/consumer/dhl-servicepoints). We ask a contribution of € 5.95 for the return costs. This €5.95 will be deducted from the refund of the returned items.
Please note: We cannot be held liable for packages that are damaged or lost in transit.

How should I package my return shipment?

Pack the item in an extra outer box or bag so that the product’s original packaging remains undamaged. If the item is returned damaged, you will lose the right to a full refund.

All items must be returned unworn and unwashed. Please try on shoes indoors on a clean surface only. We only accept items without wear marks and in the original box or packaging, which has not been used as a shipping box. Please do not write, apply tape or stickers to the original box and packaging. Do not forget to return the labels or accompanying accessories.

We would ask you not to store items in smoky rooms or near pets. Items that no longer smell fresh or look tidy can no longer be offered to our customers.

How long do I have to view the articles?

All your purchases are subject to a 30-day trial period. During this period, you can view and try on the products delivered.

All items must be returned unworn and unwashed. Please try on shoes indoors on a clean surface only. We only accept shoes without wear marks and in the original box or packaging, which has not been used as a shipping box. Please do not write, apply tape or stickers on the original box and packaging.

We would ask you not to store our items in smoky rooms or near pets. Items that no longer smell fresh or do not look tidy, we can no longer offer them to our customers.

How are returned items refunded?

Right of withdrawal
In accordance with articles 6 to 8 of our general terms and conditions, as a consumer you have the right to revoke your order within 14 days of delivery. We at Hi-Tec extend this right to 30 days. You can return the items you wish to revoke. Refunds are made within 30 days; we aim to refund within 14 days after proper receipt of your return items. As long as no proof of proper receipt is provided by the consumer, Hi-Tec has the right to suspend the refund.

After checking your return package, we will send you an e-mail for good receipt. We will then issue the order for a refund. The refund will be made in the same way you paid for the order.

How can I exchange an item?

Direct exchange of ordered items is unfortunately not possible. You can return the item and place a new order on the website for the desired size or model.

Security and privacy

How will my data be handled?

Ownership
This website is the property of the company Brands 2 C bvba. with registered office at Maasstraat 65/2, 2060 Antwerp, Belgium and VAT number in Belgium: BE 0839 9614 04 and VAT number in the Netherlands: NL 824015733B01. By accessing and using the website, you expressly agree to the applicable terms and conditions as set out below.

Intellectual property rights
The contents of Brands 2 C bvba websites, including trademarks, logos, drawings, data, product or company names, texts, images, etc. are protected by intellectual rights and belong to Brands 2 C bvba or entitled third parties.

In case of disputes, please find below the branch details to submit a complaint in writing, which will then be treated with the highest priority.

The information (texts, images and links) on this website are for information purposes only. We make every effort to ensure the correctness of this information, but cannot be held liable for any damage resulting from incorrect or incomplete information. In addition, we reserve the right to make changes/corrections or remove information at any time.

Privacy
In accordance with the privacy legislation (law on processing personal data of 08/12/1992), Brands 2 C bvba undertakes not to store and use personal information for commercial purposes.

The use of “cookies”
During a visit to the site, ‘cookies’ can be placed on the hard disk of your computer and this only to better adapt the site to the needs of the returning visitor. Your Internet browser allows you to prevent the use of cookies, to receive a warning when a cookie is installed or to remove the cookies from your hard disk afterwards. Please consult the help function of your internet browser for this.
Data entered by the visitor is not used for commercial purposes and is not passed on to third parties. Please note that Brands 2 C bvba may use and process the data entered without notification.

Links to other websites
Brands 2 C bvba is not responsible for the content of websites linked from Hi-Tec by the administrator. The visitor is aware that the privacy of other websites may differ from Hi-Tec. A link to a website cannot be regarded as an explicit approval of the content of this website, nor can its correctness be permanently guaranteed.

Address your request to Brands 2 C bvba
In accordance with the law of 08/12/1992 on processing personal data, users have a legal right to inspect and correct their personal data. With proof of identity (copy of identity card) you can make a written, dated and signed request to remove or amend this data. This can be done at the following business address: Hi-Tec, Maasstraat 65/2, 2060 Antwerp, Belgium.

We undertake to comply with your request within 30 working days.